Infrastructure Management

With the ever increasing demands of Globalization, running a business in a 24/7/365 environment is a major challenge for all organizations. Setup, management and continuous maintenance of IT Infrastructure drains resources from core business activities.

With the 100% uptime expectations, IT infrastructures are being stretched to their limits. Expectations for immediate support, scarcity of skilled personnel, rising costs and reductions in budgets have put tremendous pressure on IT Managers.

With a relentless focus on operational excellence and customer satisfaction, we have been able to support our clients in extracting the best out of their IT infrastructure.

We have a proven track record of successfully supporting large Infrastructures, with broad range of platforms and applications. Our quality processes are aligned with best practices such as ITIL/ BS 15000 framework, Six Sigma and COPC.

We work closely with the best of breed industry technology & thought leaders, including Cisco, EMC, Oracle, Dell, Checkpoint and BSI, among many others. Thus enabling us to keep abreast of the latest technologies and deliver tangible customer benefits through innovative service products and superior solutions.

Infotree provides end-to-end IT Infrastructure Management Services to enterprise clients managing their worldwide IT infrastructures and supporting their users globally with our Help Desk Services.

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Infrastructure Management Services are delivered both onsite as well as offshore.
Services include management of:

• Servers and Data center Infrastructures
• Network Infrastructures
• Messaging and Workflow Infrastructures
• Web Services Infrastructures
• Application Infrastructures
• Database Infrastructures
• Security Infrastructures, and
• Storage Infrastructures

Infotree services enable clients to manage and support these and other elements of their IT Infrastructures through clearly defined service levels and deliverables. We also offer a flexible engagement model to suit client's needs.

Services and technologies supported include Monitoring and Management of:

• Servers and Data centers
• Networks (LAN and WAN)
• Security devices
• Telecom (including VPN)
• Microsoft Windows, Unix (Solaris, HP-UX, IBM AIX, Linux) and MAC OS operating environments
• Databases (Oracle, Sybase, MS SQL etc.)
• Messaging (MS Exchange, Outlook, Lotus Notes / Dominos)
• Workflow / groupware applications (Lotus Quicktime / QuickPlace / Sametime etc.), and
• Web servers / applications (BeA, IIS, Netscape, Apache, etc.)

Services are provided 24x7 and include:

• Incident management
• SLA management
• Change management
• Escalation
• Remote dispatch
• Vendor management